Consistency is the ultimate test of brand excellence. Winning an industry award once is a phenomenal milestone, but successfully defending your crown? That takes a relentless, customer-first commitment day in and day out.
The Tranxactor team is thrilled and incredibly proud to congratulate our amazing clients, Paper Plus and Hunting & Fishing, on successfully defending their titles at the 2026 Roy Morgan Customer Satisfaction Awards!
Paper Plus has officially secured back-to-back victories as the Book/Stationery Store of the Year. Hunting & Fishing has successfully defended its title to remain the Sports Store of the Year.
Setting the Benchmark in Customer Experience
The Roy Morgan Customer Satisfaction Awards are widely recognized as the gold standard for measuring consumer sentiment across New Zealand. Decided by continuous, nationwide surveying of real shoppers, these wins reflect how these brands consistently show up for their communities.
Whether Kiwis are stepping into a local Paper Plus store for a new release book, specialty stationery, or local Post services, or gearing up at Hunting & Fishing for their next great outdoor expedition, both brands deliver exceptional, personalised experiences that keep customers coming back.
Tranxactor firmly believes that customer loyalty is more than just offering rewards.
At Tranxactor, we believe that true customer loyalty is built on understanding, appreciating, and rewarding the people who shop with you. We are honoured to partner with teams who share our passion for excellence, helping power the engagement strategies that nurture these lasting customer relationships.
Defending a title in today’s retail landscape requires agility, data-driven insights, and above all a genuine dedication to consumer happiness. Paper Plus and Hunting & Fishing continue to prove what is possible when customer-centric values drive a business.
The Tranxactor team congratulates our clients Paper Plus and Hunting & Fishing on this huge achievement! We look forward to continuing our journey together and supporting your continued growth and success.